Question 1

Do I need to know how to code?

Accepted Answer

No. The brief is in plain language. You describe the tool and CaseFactory builds it.

Question 2

What does Express include?

Accepted Answer

One tool or one page, with no user accounts. That fits a quote calculator, a landing page with a form, a simple catalog, or a booking request. It costs MXN $2,900, is delivered in 72 hours after a slot is assigned, and includes 1 change round.

Question 3

What does Pro include?

Accepted Answer

A small tool that needs a database, a login, or Stripe payments. It costs MXN $7,900, is delivered in 7 days after a slot is assigned, and includes 2 change rounds.

Question 4

What is a change round?

Accepted Answer

One list of adjustments to the delivered version, inside the written scope. It is not a new project. A request that was not in the brief uses the pack of 5 changes for MXN $990.

Question 5

Who owns the code?

Accepted Answer

You do. When we deliver, the code for that project is yours. CaseFactory may keep using generic building methods on other jobs, not your content or your brand.

Question 6

What if delivery is late?

Accepted Answer

If the guarantee passes (72 hours for Express, 7 days for Pro) and the project is not delivered, you can ask for a refund of that package. The refund is issued from Stripe. The clock starts when payment is confirmed and a slot is assigned, not while the brief is still unpaid.

Question 7

Do you take every project?

Accepted Answer

No. We refuse illegal projects and scraping projects. If the brief is one of those, we mark it refused and do not offer a payment link.

Question 8

What does maintenance include?

Accepted Answer

MXN $390 per month, optional. It covers ongoing hosting and small fixes to what was already delivered. It does not include a new tool. Cancellation happens in the Stripe customer portal once that link is configured.

Question 9

What if this week is full?

Accepted Answer

You can still send the brief and pay. The project waits in the queue. The delivery clock does not start until a slot opens. The weekly cap is set with WEEKLY_SLOT_CAP.

Question 10

Where is it published, and in which language?

Accepted Answer

On your subdomain or on a casefactory.ai subdomain, as written in the brief. The tool’s language is the one you choose: Spanish or English. Without maintenance, you receive the code to host yourself. Ongoing hosting on our side is the MXN $390 monthly plan.

What is included, and what is not, before you pay.